Luna Casino Privacy Policy
At Luna Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our website at Luna Casino.com. We are committed to handling your data with transparency, security, and respect — and this document sets out exactly how we do that. By using our services, you acknowledge that you have read and understood this policy.
Who We Are
Luna Casino is operated by SkillOnNet Ltd, a company registered in Malta under registration number C50024, with registered offices at Level 5/G, Quantum House, 75 Abate Rigord St, Ta'Xbiex XBX 1120, Malta. Our UK processing is handled by Skill On Net Limited, registered in England and Wales (company number 14264775), London NW6 3BT. We hold a licence issued by the UK Gambling Commission under account number 39326, and we operate exclusively for players located in Great Britain. If you have any data protection enquiries, you can reach our Data Protection Officer directly at dpo@Luna Casino.com.
Information We Collect
When you register and play at Luna Casino, we may collect several categories of personal data about you. We gather only what is necessary to provide you with a safe, compliant, and enjoyable gaming experience.
Registration and Identity Data
- Full name, date of birth, and residential address
- Email address and phone number
- Username and password (encrypted)
- Government-issued identification for KYC verification
- Proof of address and, where required, source of funds documentation
Financial and Transaction Data
- Deposit and withdrawal history
- Payment method details (e.g. card, PayPal, Skrill, Neteller, MuchBetter, and others)
- Luna Casino withdrawal records and associated verification data
- Bonus usage, including any Luna Casino bonus code or Luna Casino promo code applied
Technical and Usage Data
- IP address, browser type, and device information
- Pages visited, time on site, and gameplay activity
- Cookies and similar tracking technologies (see our Cookie section below)
- Log-in history and session data related to your Luna Casino login
How We Use Your Information
At Luna Casino, we use the personal data we collect for the following purposes:
- Account management: To create and manage your player account, including your Luna Casino login credentials and account security
- Legal compliance: To verify your identity (KYC), confirm you are 18 or over, and check that you are not a GamStop or GamProtect self-excluded player — as required by UK Gambling Commission regulations
- Service delivery: To process deposits and withdrawals, apply bonuses (such as the Luna Casino bonus or Luna Casino free spins), and maintain your VIP Lounge rewards history
- Marketing and personalisation: To send you relevant promotions, Daily Picks, and offers — but only where you have given your consent. You may opt out at any time
- Fraud prevention and security: To detect and prevent suspicious activity, protect our platform, and comply with anti-money laundering obligations
- Customer support: To respond to your queries submitted via support@Luna Casino.com and to resolve complaints through our internal process or our ADR provider, eCOGRA
Legal Basis for Processing
We process your personal data on the following legal grounds under UK GDPR and applicable data protection law:
- Contractual necessity: Processing required to fulfil our agreement with you as a player
- Legal obligation: Processing necessary to comply with UK Gambling Commission licence conditions and AML regulations
- Legitimate interests: Processing carried out to prevent fraud, maintain platform security, and improve our services at Luna Casino
- Consent: Where we send you marketing communications or use non-essential cookies — you may withdraw consent at any time
Cookies and Tracking Technologies
Our Luna Casino website uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse site traffic. We use both essential cookies (required for the site to function) and non-essential cookies (analytics and marketing), which are only placed with your consent. You can manage your cookie preferences at any time via the cookie settings on our website. For full details, please refer to our separate Cookie Policy.
Sharing Your Data
At Luna Casino, we do not sell your personal information to third parties. However, we may share your data with the following categories of recipients where necessary:
- Game providers: Including Play'n GO, NetEnt, Pragmatic Play, Evolution, Blueprint, and others — to deliver gaming content to you
- Payment processors: To facilitate deposits and Luna Casino withdrawals via your chosen payment method
- Regulatory and legal authorities: Including the UK Gambling Commission and law enforcement, where required by law
- Identity verification services: Third-party KYC and AML compliance partners
- Group companies: SkillOnNet Ltd and associated brands (such as PlayOJO and SlotsMagic) where there is a legitimate operational reason
- Dispute resolution: eCOGRA, our approved ADR provider, in the event of an unresolved complaint
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by law and our regulatory obligations. Under UK Gambling Commission requirements, we are obliged to retain certain records for a minimum of five years following the end of our relationship with you. VIP points in your Luna Casino account expire after six months of inactivity, but this does not affect our data retention obligations.
Your Rights
As a user of Luna Casino real money casino services based in Great Britain, you have the following rights under UK GDPR:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You may ask us to correct inaccurate or incomplete data
- Right to erasure: You may request deletion of your data, subject to our legal retention obligations
- Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
- Right to data portability: You may request your data in a structured, machine-readable format
- Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing
To exercise any of these rights, please contact our Data Protection Officer at dpo@Luna Casino.com. We will respond within the legally required timeframe. If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Data Security
We at Luna Casino implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include SSL encryption, secure server infrastructure, access controls, and regular security assessments. While we strive to protect your information at all times, please be aware that no method of transmission over the internet is entirely without risk.
Children and Underage Players
Our services are strictly for adults aged 18 and over. Luna Casino does not knowingly collect or process personal data relating to individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly and close the associated account in accordance with our responsible gambling obligations.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or through a prominent notice on the Luna Casino website. We encourage you to review this policy periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data at Luna Casino, please contact us at:
- General support: support@Luna Casino.com
- Data Protection Officer: dpo@Luna Casino.com
- Postal address: SkillOnNet Ltd, Level 5/G, Quantum House, 75 Abate Rigord St, Ta'Xbiex XBX 1120, Malta
We are dedicated to keeping your personal information safe and ensuring your experience at Luna Casino remains secure, fair, and fully compliant with all applicable data protection legislation.
Content updated: July 13, 2026