Luna Casino Terms and Conditions
Welcome to Luna Casino. These Terms and Conditions govern your use of our website and services at Luna Casino.com. By registering an account, making a deposit, or accessing any part of our platform, you agree to be bound by the terms set out in this document. We encourage you to read these carefully before you proceed. If you do not agree with any part of our terms, you should not use our services. At Luna, we are committed to maintaining a fair, transparent, and responsible gaming environment for all our players.
1. About Us
Our casino is operated by SkillOnNet Ltd, a company registered in Malta under registration number C50024, with registered offices at Level 5/G, Quantum House, 75 Abate Rigord St, Ta'Xbiex XBX 1120, Malta. For UK-based players, processing is handled by Skill On Net Limited, registered in the United Kingdom under company number 14264775, London NW6 3BT. We hold a licence issued by the UK Gambling Commission under account number 39326. Luna Casino is part of a family of trusted brands operated under the SkillOnNet group, which also includes well-known luna casino sister sites such as PlayOJO and SlotsMagic.
2. Eligibility and Account Registration
Our services are exclusively available to players residing in Great Britain. Only players from Great Britain are permitted to register and play at Luna Casino. By creating an account with us, you confirm that:
- You are at least 18 years of age
- You are a resident of Great Britain
- You are not registered with GamStop or GamProtect as a self-excluded individual
- All information you provide to us during registration is accurate and up to date
- You are acting on your own behalf and not on behalf of a third party
- You have not previously been excluded or banned from our platform
We reserve the right to request identity verification at any stage, including before your first deposit or withdrawal. KYC (Know Your Customer) verification is mandatory and must be completed before we process any gambling activity or financial transactions on your account.
3. Luna Casino Bonus and Promotions
We offer a range of promotional offers to both new and existing players. Our Luna Casino bonus for new players consists of a 100% match bonus up to £50 plus 50 Free Spins on Book of Dead by Play'n GO. To claim the luna casino bonus code, use the code LUNA on your first deposit. The following conditions apply to all our bonuses:
- Minimum first deposit to qualify for the welcome offer is £10
- Maximum bonus awarded is £50; free spin value is £0.10 per spin
- Wagering requirement is 10x the combined bonus and free spin winnings (slots only)
- Maximum bet while wagering is 10% of the bonus or free spin winnings, or £5 — whichever is lower
- Bonus validity period is 30 days from the date of issue
- For all other deposit bonuses, the minimum qualifying deposit is £20
- Non-deposit bonus maximum win is £100 or 2x the bonus value, whichever is higher
At Luna, we also offer Daily Picks (targeted promotional offers), tournaments, and VIP Lounge rewards for loyal players. Luna Casino free spins and bonus codes are subject to the wagering requirements described above. Our luna casino promo code offers may be updated from time to time, and we reserve the right to modify or withdraw any promotion at our discretion. Please note that luna casino no deposit bonus offers, where available, carry their own specific terms that will be communicated at the time of issue.
4. Deposits and Withdrawals
4.1 Deposits
We accept deposits in GBP as our default currency. The minimum deposit to qualify for our welcome offer is £10, while most other bonus offers require a minimum deposit of £20. For bank wire transfers, the minimum deposit is £50. We support a wide range of payment methods, including PayPal, Visa, Mastercard, Apple Pay, Skrill, Neteller, Paysafe, AstroPay, JETON, MuchBetter, Payz, and bank transfer. We do not accept cryptocurrency payments.
4.2 Withdrawals
Our Luna Casino withdrawal process follows a closed-loop policy — funds are returned to the same payment method used for your deposit. Luna Casino withdrawal time is aimed to be processed within a few hours of approval, though large wins of £5,000 or more and jackpot wins may require additional verification time. For wire transfers, a processing fee of £10 applies; this fee is waived for transfers over £500. The minimum wire transfer withdrawal is £50. Online wallet withdrawals carry no fee. There is no fixed daily, weekly, or monthly withdrawal limit, and you may submit unlimited transactions — however, per-transaction amounts are displayed in the cashier.
5. VIP Lounge and Loyalty Programme
At Luna Casino, we reward loyal players through our VIP Lounge programme, which features six monthly levels. Players earn points based on their wagering activity, with rates varying by game type. Our tier structure is as follows:
- Bronze — 0 to 400 points
- Silver — 401 to 1,000 points
- Gold — 1,001 to 2,000 points
- Platinum — 2,001 to 20,000 points
- Diamond — 20,001 to 80,000 points (invite-only)
- Red Diamond — 80,000+ points (invite-only)
Levels are reassessed on the 1st of each month, with a maximum drop of one level per month. VIP points expire after 6 months of inactivity. Top tiers receive access to a personal VIP Account Manager and exclusive events. Wager-to-point ratios vary: slots and scratch cards earn at 20:1; roulette, blackjack, baccarat, and video poker at 80:1; and craps/Pai Gow at 160:1 (per £ wagered).
6. Game Availability and Fairness
Our Luna Casino real money casino library includes thousands of titles across multiple categories, including slots, live casino games, table games, jackpots, scratch cards, bingo, and video poker. We work with leading providers including Play'n GO, NetEnt, Pragmatic Play, Novomatic/Greentube, Blueprint, Barcrest, Eyecon, Relax Gaming, and Evolution for live dealer content. We offer progressive and fixed jackpot games, including Jackpot King and Dream Drop series titles. All games on our platform are independently tested for fairness. We do not offer a sportsbook.
7. Responsible Gaming
We are deeply committed to responsible gambling. Luna Casino is available exclusively to players aged 18 and over, and we actively block access to any player registered with GamStop or GamProtect. We provide a range of responsible gaming tools including deposit limits, session limits, reality checks, and self-exclusion options. If you believe your gambling is becoming problematic, we urge you to make use of these tools or contact us directly.
8. Customer Support and Complaints
Our customer support team is available 24/7 via email at support@Luna Casino.com. We do not currently offer live chat, though we intend to introduce this feature in future. For data protection enquiries, you may contact our Data Protection Officer at dpo@Luna Casino.com. Complaints are initially handled by our support team and escalated to a manager within 96 hours if unresolved. If a complaint remains unresolved after exhausting our internal process, you may refer your case to eCOGRA, our approved Alternative Dispute Resolution (ADR) provider.
9. Governing Law and Language
These terms are governed by and construed in accordance with the laws of the United Kingdom. In the event of any discrepancy between translated versions and the English version of our terms, the English text shall prevail. At Luna, we reserve the right to update these Terms and Conditions at any time. We will notify registered players of material changes via email or on-site notification.
By continuing to use our services, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. If you have any questions, please reach out to us at support@Luna Casino.com.
Content updated: July 13, 2026