Responsible Gaming at Luna Casino
At Luna Casino, we are deeply committed to providing a safe and enjoyable gaming environment for all of our players. Responsible gaming is not just a regulatory obligation for us — it is a core value that shapes how we design our platform, manage our services, and support our customers. We believe that gambling should always be a form of entertainment, and we take every reasonable step to ensure it remains that way. Our Luna Casino responsible gaming framework is built around transparency, player protection, and access to the right tools at the right time.
Our Responsible Gaming Commitment
We operate under a licence issued by the UK Gambling Commission (account number 39326), and we are fully accountable to the strict standards that licence demands. At Luna Casino, we serve players from Great Britain exclusively, and every feature of our platform is designed with UK consumer protection guidelines in mind. We do not permit play by individuals who are under 18 years of age, and we actively enforce this through our Know Your Customer (KYC) verification process, which is required before any deposit or gambling activity can take place.
Here at Luna Casino, we recognise that for a small number of people, gambling can become harmful. Problem gambling can affect individuals, families, and communities, and we take our responsibility to identify and respond to at-risk behaviour seriously. Our team monitors gaming patterns and is trained to act when signs of potential harm are detected.
Self-Exclusion and GamStop
One of the most important tools we offer is self-exclusion. At Luna Casino, we participate fully in the National Online Self-Exclusion Scheme, GamStop. If you have registered with GamStop and chosen to self-exclude from online gambling sites, we will not permit you to access our platform. We also operate in partnership with GamProtect, and any player who has self-excluded through that service will similarly be blocked from using our services.
If you wish to self-exclude directly through our Luna Casino platform, you can contact us at support@Luna Casino.com at any time. We will action your request promptly and ensure your account is closed for the duration you specify. Self-exclusion options range from fixed periods to permanent closure, and once applied, we will not reverse this decision during the active exclusion window.
Player Tools and Account Controls
We provide a range of practical tools within your Luna Casino account to help you stay in control of your gambling. These tools are available at any time and are free to use. We encourage all players to engage with them proactively, not just when problems arise.
Deposit Limits
At Luna Casino, we allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, we will not allow you to exceed it during that period. Reductions to your deposit limit take effect immediately; increases require a cooling-off period in line with UK Gambling Commission requirements.
Session Time Limits and Reality Checks
Our Luna Casino platform allows you to set session time limits so that you are reminded when you have been playing for a specified amount of time. Reality checks appear during gameplay to keep you informed of how long you have been active and how much you have spent.
Loss Limits
We allow you to set limits on the maximum amount you can lose within a defined period. This tool helps ensure that a bad session does not escalate beyond what you are comfortable losing.
Take a Break
If you need a short pause from gambling, we offer a 'take a break' option that suspends access to your account for a temporary period without permanently closing it. We encourage players to use this feature whenever they feel they need a step back.
Account Closure
If you decide that you no longer wish to gamble with us, you can request permanent account closure at any time by contacting support@Luna Casino.com. We will process this request without delay.
Recognising Problem Gambling
We want every player at Luna Casino to be able to recognise the signs of harmful gambling behaviour — whether in themselves or in someone they care about. The following indicators may suggest that gambling is becoming a problem:
- Spending more money on gambling than you can afford to lose
- Borrowing money or selling possessions to fund gambling
- Feeling anxious, irritable, or depressed when not gambling
- Chasing losses in an attempt to win back money
- Neglecting work, family, or social responsibilities due to gambling
- Lying to friends or family about how much time or money you spend gambling
- Gambling as a way to escape stress, anxiety, or personal problems
- Feeling unable to stop or cut back despite wanting to
If any of these descriptions feel familiar, we strongly encourage you to use the tools available on our Luna Casino platform and to reach out to one of the organisations listed below.
Support Organisations
Here at Luna Casino, we actively signpost players to independent organisations that provide confidential, free support for gambling-related harm. We recommend the following resources:
- GamCare — www.gamcare.org.uk | National Gambling Helpline: 0808 8020 133 (free, 24/7)
- Gamblers Anonymous — www.gamblersanonymous.org.uk
- BeGambleAware — www.begambleaware.org | 0808 8020 133
- GamStop — www.gamstop.co.uk (national self-exclusion scheme)
- Gordon Moody Association — www.gordonmoody.org.uk (residential treatment)
- Gambling Therapy — www.gamblingtherapy.org (international online support)
Protecting Minors
We do not allow anyone under the age of 18 to register or gamble at Luna Casino under any circumstances. We verify the age and identity of every player before they can deposit or play. We strongly recommend that parents and guardians use parental control software to prevent underage individuals from accessing gambling websites. Useful tools include NetNanny, CYBERsitter, and Gamban, which can block gambling-related content across all devices in a household.
Our Dispute and Complaints Process
If you have a concern about responsible gaming measures applied to your account, you can raise a complaint by emailing our support team at support@Luna Casino.com. We aim to acknowledge complaints within 96 hours. If we are unable to resolve your complaint to your satisfaction, you may escalate it to our approved Alternative Dispute Resolution (ADR) provider, eCOGRA, which operates independently of our Luna Casino operations.
Contact Us
We are here to help. If you have any questions about our responsible gaming tools, need to set account restrictions, or require immediate support, please reach out to us at any time. Our Luna Casino support team is available 24/7 by email at support@Luna Casino.com. We are committed to responding promptly and treating every query with the seriousness and care it deserves. At Luna Casino, your wellbeing always comes first.
New players looking to get started can complete the quick Luna Casino registration process, and be sure to explore our latest Luna Casino welcome bonus offers available upon joining.
Content updated: July 13, 2026